Forum Discussion

Ryan H.43's avatar
Ryan H.43
Explorer | Level 4
2 months ago

The filenames of a folder that another user shared with me appear truncated.

When I go to a folder that some one shares with me it gives me a list where the file names are cut off.  I end up having to either download the whole thing or look through files one by one to tell if it's a certain file extension or another.

There is enough room on the page where the full file name should be able to display or I should be able to resize the columns to show the file name.

It seems unnecessarily formatted in a way that causes me regular confusion and frustration.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for posting on our Community, Ryan H.43

    Was this folder shared with your Dropbox email address and added to your account or was it sent to you in the form of a shared link

    Can you send me a screenshot of what you see on your end? Feel free to cover any info you don’t want visible on the forum. 

    You can also try opening the folder via another browser, as a test, and see if the behavior persists there.

    Ping me when you’ve got more updates.

    • Jodi S.3's avatar
      Jodi S.3
      Explorer | Level 4

      I have the same issue with a shared link. See screenshot. How do I get it so I can see the full folder and file names? 

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Hey Jodi S.3! Can you also test this via another browser on your computer or an incognito window and tell me if you see a difference?

        Were you able to see the full filename in shared links in the past?

    • Ryan H.43's avatar
      Ryan H.43
      Explorer | Level 4

      I was looking at shared link pages.  I'm not sure if someone fixed it after my post but the main page I was looking at now has enough space where the file names fully display.  Previously the file names would have ellipses and I couldn't see the file extensions such as "FileName..." where it should be "FileName.pdf"

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Hi Ryan H.43, thanks for the update. Just to check, were you viewing these links on a mobile browser or desktop browser? Was the window not maximized to fullscreen?