Forum Discussion

anonymous's avatar
anonymous
8 days ago

"The network connection was lost" error when downloading a link.

I’m trying to download a 28 GB link file sent by a friend and cannot complete saying “Network connection lost” my network is fine. I’m using a MacBook Pro Intel Catalina 10.15.7

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi anonymous, thanks for bringing this to our attention.

    Could you try switching browsers to see if this helps?

    Otherwise, you can try using incognito/private browsing mode without any extensions running.

    Let me know how it goes!

    • anonymous's avatar
      anonymous

      I was using Safari which never gives me any problems but tried Firefox and the same problem. I can’t understand how something so simple doesn’t work, it stops almost finishing and can’t resume. Also tried downloading to an external HD with 1.5 TB free and nothing. Btw I download hundreds of GB’s weekly without a problem. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi anonymous, let me also jump in here!

        Have you tried as a test to disable your extensions when using Safari? 

        Do you use our desktop app by any chance? Also, do you notice this behavior just with this specific file? 

        One more thing to note, -which I'm assuming you're already doing- is to make sure that the device remains active and running while the download is taking place. Can you confirm?

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