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Alan3000's avatar
Alan3000
Explorer | Level 3
3 years ago

Trouble downloading large files. 'check internet connection' or 'connection interrupted"

I'm having trouble downloading large files (over 5gb) from another dropbox, downloads keep failing, giving 'check internet connection' or 'connection interrupted' errors. I have enough space, emptied cache, tried different browsers, reset router and mac. Can anyone help?

 

Thanks

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  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi gthomascraig,

     

    Thanks for reaching out. 

     

    Can you please confirm the size of the files you are trying to download? 

     

    We can take it from there.  

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