Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

Lea31's avatar
Lea31
New member | Level 2
22 days ago

Unsupported file error, I can't preview some images on my account

I have numerous photos I can’t view because they start with ._ (ex: ._inputFile_DanceFloor-27.jpg) that comes up as Sorry. photos can’t open this file because the format is currently unsupported or the file is corrupt. Only time I was able to view them was on initial transfer but nothing now. Hoping someone can explain how to view these for a close to 80 year old who doesn’t understand. Thanks for reading.

Preview

1 Reply

Sort By
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    22 days ago
    Lea31 wrote:

    I have numerous photos I can’t view because they start with ._

    Are you sure they're actual photos? What is the file size on some of them? Usually, files that begin with . aren't the actual file and only hold metadata about the actual file. You would usually see another file with the same name, but without the . at the beginning. On a Mac these would be created when saving files to a non-Mac file system.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!