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alecot18's avatar
alecot18
Helpful | Level 5
3 years ago
Solved

Very slow opening files and folder

Hi everyone, I'm using Dropbox (firmware n. 166.3.2831) on my gaming laptop running Windows 11. Everything run smoothly until some days ago, when Dropbox suddenly became very slow when clicking to open folder or file: it takes MANY seconds (10-15 seconds at least). This causes a huge slowdown in the user experience, I can't even work in these circumstances.
Of course this is a problem related to the Dropbox folder only, local folders run as smooth as they should.
How can I fix that? Thanks.

EDIT: apparently there's a conflict between Dropbox and iCloud for Windows; deleting the latter, Dropbox app works.

  •  if you have iCloud for Windows installed, try unistalling and re-installing it. In my case, the problem is solved.

19 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi ray5640, there are two issues mentioned in this thread, which one are you experiencing exactly?

     

    If you quit the Dropbox desktop application, are you able to navigate through the Dropbox folder normally?

  • ray5640's avatar
    ray5640
    Explorer | Level 4
    2 years ago

    Jay 

     

    This is the same issue that I am experiencing. I do not have iCloud.

    "Everything run smoothly until some days ago, when Dropbox suddenly became very slow when clicking to open folder or file: it takes MANY seconds (10-15 seconds at least). This causes a huge slowdown in the user experience, I can't even work in these circumstances.
    Of course this is a problem related to the Dropbox folder only, local folders run as smooth as they should.
    How can I fix that? Thanks."

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    If you've tried my previous suggestion and it didn't change the behavior, try contacting the support team directly for further assistance.

  • ejacobs55's avatar
    ejacobs55
    New member | Level 2
    2 years ago

    A year and a half almost .... conflict with iCloud definately is causing this for me.  I need iCloud for pics and outlook integration .. any solutions ?  I reinstalled iCloud already

  • haxAT's avatar
    haxAT
    New member | Level 2
    2 years ago

    Same here ... even stopping icloud doesn't help. As soon as it's uninstalled everything is fine. Probably an icloud for windows issue though ...

  • Glen64's avatar
    Glen64
    Explorer | Level 4
    2 years ago

    Jay

     

    I have this slow folder issue. If i quit the desktop app the PC works as it should. Is there a fix for this?

     

  • Glen64's avatar
    Glen64
    Explorer | Level 4
    2 years ago

    Hi

    I had this issue, Uninstall dropbox, then reinstall 'run as administrator' solved all my issues.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Thanks for the heads up henrikv! 😊

    We'll be one post away if you ever need anything else. Cheers!

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