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lkdiwan's avatar
lkdiwan
New member | Level 2
2 years ago

video is not downloading

hey, i keep downloading video file of my client from dropbox, it gets downloaded and still not running. and also video show a total of 35 gb download complete but in reality main file is of 39.9 gb. but still it shows complete download.  and i tried from different system. as in my laptop it keeps failing and i ma unable to download this file  please help.

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1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there lkdiwan - sorry to hear you're having issues with this.

     

    Could you please try clearing your browser's cache or another browser, preferably with no extensions or plugins running and let us know how it goes?

     

    Any additional information or screenshots are more than welcome! 

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