We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
nopretenders
2 years agoNew member | Level 2
Video playback problem on the desktop
I have a couple videos that will only play back audio on my desktop application using macOS Big Sur. I can download them and they will playback fine. All other videos in my account playback fine. I a...
Jay
Dropbox Staff
Hi nopretenders, thanks for bringing this to our attention.
What error are you getting when viewing your videos?
You mentioned this was in the desktop app, do you mean that the files were synced to your machine in the Dropbox folder?
Any other info or screenshots would be helpful!
nopretenders
2 years agoNew member | Level 2
I don't get an error message, it just plays back audio only. This happens if I go directly to my Dropbox account online in my Safari browser.
- nopretenders2 years agoNew member | Level 2
Thank you for trying to help me with my issue Jay, I'll be away from my computer for about an hour.
- Jay2 years agoDropbox Staff
Okay, so you're referring to the Dropbox site, not the desktop app.
If only audio is playing back, then this sounds like an issue with codecs not being supported by the browser. Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
- nopretenders2 years agoNew member | Level 2
Thanks for the suggestion Jay, it does play back fine in the Brave Browser, do you think there's a setting I could check in Safari to make it play back there?
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!