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One Yoga's avatar
One Yoga
Explorer | Level 4
3 years ago

Video transcript error message

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30- or 60- minute videos. The format is mp4. All videos are played correctly in the preview. The audio is clear and in English. Any suggestions?

Error Messages
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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey LadyBug17 - thanks for bringing this to our attention.

    Can you please clear your browser's cache and/or try another browser and let me know if you get the same error?

    If you do,  I'd appreciate a screenshot as well, if possible. 

  • LadyBug17's avatar
    LadyBug17
    Explorer | Level 3
    11 months ago

    Walter,

    Emptying cache and trying two different browsers does not solve the "error" issue.

    Please help. 

    Dropbox will not let me add a screen shot nor accept a drag-and-drop photo

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    If the issue persists on an incognito window too where there are no plugins or extensions running, may we reach out via email to have a further look internally LadyBug17?

    Also, is the issue occurring with just one file or are other files affected too? 

  • LadyBug17's avatar
    LadyBug17
    Explorer | Level 3
    11 months ago

    Yes you may reach me via email.  This happens with other files and has happened similarly last year.  Issue persists.

    thank you

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Thanks for the additional information LadyBug17 - I've just followed up via email to investigate, so please have a look at your inbox and we'll take it from there. 

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