Video transcript error message

Hi everyone

Our team has investigated the issue and confirmed that it's now resolved. 

Can you let us know if it's working for you too?  

Hi Pedro,

I am still having issues and i am still getting the same error message. I have tried on google chrome and Microsoft edge and its still not working. I am hoping your team can help because I am behind on classwork.

Hi Cameron McIntosh,

Thanks for getting back to us quickly. 

We will check this with the team.

We will get back to you once we hear back from them.

Hi DBX_Pedro, 

I wanted to follow up on my inquiry last week. Was the dropbox team able to figure out what's going on? I am still getting an error message on the transcripts. I appreciate your help and assistance. 

Thanks,

Cameron 

Hi Cameron McIntosh,

Thanks for reaching out about this issue.

I just wanted to let you know that we haven't heard back from the team yet.

We're keeping an eye on it and will update you as soon as we know more.

Thanks for your patience.

Hi DBX_Pedro, 

I hope we can get some answers soon. I appreciate the quick response. Let me know if you get any feedback or news from the Dropbox team.

Thanks,

Cameron McIntosh 

It's baaaaack...."There was an error loading the transcript"

This showed up again November 4

Please help.

Thank you

Hi Pedro - I don'te get an error message but I do have an issue with transcripts. The closed captions are only starting 25 seconds in. 

Hi liz-step, welcome to our Community!

Does that happen when you're using a specific browser? If so, have you made sure to use a different one, and also confirm if your browser is up-to-date?

Let me know more, and we'll take it from there!

"THERE WAS AN ERROR LOADING THE TRANSCRIPT"

This issue has returned as of 1/6/2025....MP3 File only 32min in length

Please advise.  Is anyone else having this returning issue?

thank you