Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

jonb8625's avatar
jonb8625
Explorer | Level 3
3 years ago

View only shared link/download not working

I am owner of single drop box; sharing with a team member, sent them link to drop box, they access for view but can't download file;

 

Download
Share
Shared Links

3 Replies

  • EvanDBX's avatar
    EvanDBX
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey jonb8625, thanks for posting, hope you're having a good day!

     

    Can you tell me if you shared your files via these steps?

     

    Additionally, how is your team member opening the shared link? Via the desktop app, mobile app or the Dropbox website.

     

    Finally, what's actually preventing them from downloading the content? You can always send me a screenshot.

     

    Keep me updated!

  • jonb8625's avatar
    jonb8625
    Explorer | Level 3
    3 years ago

    Thanks EvN, am forwarding response to Jan.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    We'll be here once you have more updates jonb8625! 

     

    Take your time! 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!