Forum Discussion

Explorer | Level 3

2 years ago

View only shared link/download not working

I am owner of single drop box; sharing with a team member, sent them link to drop box, they access for view but can't download file;

Dropbox Staff

2 years ago

Hey jonb8625, thanks for posting, hope you're having a good day!

Can you tell me if you shared your files via these steps?

Additionally, how is your team member opening the shared link? Via the desktop app, mobile app or the Dropbox website.

Finally, what's actually preventing them from downloading the content? You can always send me a screenshot.

Keep me updated!

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!