We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

Clauson's avatar
Clauson
New member | Level 2
2 years ago

When I try to download a file sent to me I get an Error 500 message.

When I try to download a file sent to me I get an Error 500 message.  Can I get pointed in the right direction to resolve.  Thanks!

 

Download
Error Messages

1 Reply

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Clauson, welcome to our Community! 

     

    How is the file sent to you exactly? 

     

    Is it through a shared link, a file transfer or a different way perhaps? Have you tried downloading it using an entirely different browser, or an incognito tab? 

     

    Let me know more! 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!