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Why can't I download files and folders from Dropbox to my computer?
I am new!
this system as presently experienced is worthless ---so it can't be right? Can't download any folder or file unless through email
1)don't you have simple step by step instructions to download entire folder or pic without going through email
2)once email pic is received, there is no way to down load it --only drag to desktop giving an unacceptable file of 160kb per pic
where do i find instructions?
Hey Korky K. ,
Thanks for reaching out!
The "Downloads" folder is a default one where all the downloads you initiate from your browser go to. This is specific to your browser (and computer) settings and is not related to Dropbox.
There are ways to change the default location of your (browser's) downloads depending on the one you use and you should be able to find more about how to do this using a web search. The option to change this can usually be found in your browser's preferences or advanced settings.
I hope this helps!
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The DOWNLOAD option does appear in Safari, but NOT in Chrome. As Chrome is my default browser I would really like to have the option there as well.
- Mark
Super User II
The issue is, I'm afraid local to your machine then Frank - as I use Chrome and it works fine.
Checked you are on the latest version? Made sure you have no ad-blockers etc. installed? Cleared cache and cookies? - Mark - Dropbox only downloads to your downloads folder. That's just fricken stupid. I have a shared folder that someone loaded a large file to. The file is bigger than I have space on my computer. However, I have an external hard drive that has more than enough space. WHY does dropbox insist on downloading ONLY to "DOWNLOADS"? Why can't I select a file destination?
- Walter
Dropbox Community Moderator
Hey Korky K. ,
Thanks for reaching out!
The "Downloads" folder is a default one where all the downloads you initiate from your browser go to. This is specific to your browser (and computer) settings and is not related to Dropbox.
There are ways to change the default location of your (browser's) downloads depending on the one you use and you should be able to find more about how to do this using a web search. The option to change this can usually be found in your browser's preferences or advanced settings.
I hope this helps!
I have the same problem. Not new to DB or computers. I messed around with the default setting in my browser and it didn't make any difference. Still can't download anything due to DropBox error.
- Walter
Sorry to hear that dianne_hodnett - does this persists across multiple browsers and after clearing your cache? Could you provide us with a screenshot of the exact error message you get so we can have a further look into this?
Thanks!
I've had trouble using Windows 7 with Internet Explorer, forwarded link to my laptop which has Microsoft Edge and no problems downloading. This problem has just occurred with me in the last month. When I click to download a folder the options to download direct or download to dropbox sometimes flash up briefly then disappear.
Same problem.
Really? dropbox? no download option for a file inside of a folder?
Only i see and option to download in the main folder, but if i go inside. No option for download....
- Daphne
I'm having a similar issue.
I'm trying to download an MP4 file (35MB), it hangs on the download without going further.
Tried on IE, Firefox and Chrome, and with another PC.
It starts but it remains at 0%
I can't install the client here, it's the company pc.
If I try another file (a GIF for example) it works normally. Even a RAR file of 409MB works (ten times bigger), but not the MP4, so it's not the size of the file but the type.I'm downloading it, not opening for viewing.
Do you put some restriction on video files to avoid online streaming or something like that? If so, just zip the file before downloading (like Google Drive and MEGA), even without compression, and let us download it...
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