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Forum Discussion

subpoenas's avatar
subpoenas
Explorer | Level 4
3 years ago
Solved

A move is taking 20 minutes and then fails to complete

Dropbox is slow and not moving files. The move is taking 20 minutes and then failing. It's affecting our workflow. 

Organize
  • Megan's avatar
    Megan
    3 years ago

    Hi subpoenas, what is the size of the content you're moving? 

     

    Have you tried the desktop app, by any chance?

3 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey subpoenas, thanks for reaching out to the Dropbox Community.

     

    How are you performing this move? Using our website or the Dropbox folder on your computer?

     

    If you're doing it through the website, have you tried it from a different browser or a private browsing window, to see if it helps?

     

    Keep me posted.

  • subpoenas's avatar
    subpoenas
    Explorer | Level 4
    3 years ago

    I'm performing this move using the website. 

    I have tried a different browser and private browser. I have also cleared my cookies, cache, and browsing history. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi subpoenas, what is the size of the content you're moving? 

     

    Have you tried the desktop app, by any chance?

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