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Accidentally deleted account after canceling Business trial.
Hi,
I signed up for a trial version of the Business Plan, then I found that my personal account was accidentally deleted when I canceled the trial. Now I can't get it back, and it's telling me I have to wait 30 days to re-register. Can the account/files be recovered? How will this affect my subscription? Any help is much appreciated. Thanks.
13 Replies
- Megan
Dropbox Community Moderator
Hey @filmwritr4, let's jump right into this!
Did you start the Dropbox team on your end, or did someone invite you to join their team?
Also, just to make sure we're on the same page: did you simply downgrade the account or entirely delete it?
If the account was deleted, then the files wouldn't be recoverable. As for the subscription, I'm guessing you're referring to the Business plan, right?
Let me know more, and we'll take it from there!
- Hi Megan,
I started the team account on my end, and this was for the Business plan. I deleted it by accident, and I admit I had no idea how to downgrade it back to my personal account. Any help in recovering it is much appreciated. Thank you so much for your assistance on this!
Chris - Hannah
Hey filmwritr4, I hope it's okay for me to jump in here.
Before you opted in for the Business trial, was your individual account a paid one or a free Basic one?
- It was a paid one ($19.99 a month for 3 TB).
- Nancy
Hey filmwritr4! I suggest you contact our support team at this point, so that they can have a look (since they have account visibility on their end). Here are the steps on how to do this.
Feel free to send us your ticket number here afterwards.
- Thank you! Ticket number is #24229965
- Megan
Thanks for the ticket number filmwritr4
An agent will be with you shortly, thanks for your patience!
Same problem here. Ticket number#24739451. I appreciate your help.
- Walter
Hi amir721 - sorry to hear about this and thanks for the ticket ID.
I've located it in our system and passed your comments on so that we can have all the relevant information under the same place.
A member of our team will be getting back to you shortly but please let us know if you have anything else to add in the meantime.
Thanks!
Same problem here. Ticket number#24739626. I appreciate your help.
