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James123456's avatar
James123456
New member | Level 2
10 months ago

Account has been deleted? I need my files back

Hi,
I use my account regularly. I clicked on the Dropbox app to find I have been logged out. I go to log in and it says create an account with the email address I have used for my account??
I create an account with this email, hoping my files will come back and everything has disappeared and it’s like a brand new account??

I need access to this back!

restore

3 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey James123456 - thanks for bringing this to our attention.

     

    Can you please clarify how long it's been since you last accessed your account?

     

    Did you receive any email communications about this perhaps?

     

    Let us know more information and we'll take it from there. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    10 months ago
    Labonibithi wrote:
    I need access to this back

    Nobody can help if you dont tell us whats going on / what happened and errors etc.

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