Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.

Forum Discussion

cachaito's avatar
cachaito
Helpful | Level 7
9 months ago

After an update of the mobile app, I cannot find the "recover files" option.

Hi! Two days ago I updated Dropbox on my iPhone to version 402.2.2 and today when I wanted to recover a deleted file I couldn't find this option... 😟 Now my Account tab where this option was looks like this:

 

Delete
Mobile
restore

3 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    9 months ago

    You'll probably need to do it via the website

  • cachaito's avatar
    cachaito
    Helpful | Level 7
    9 months ago

    You think this feature of "recovering files" is gone with latest update and I can recover files only via Dropbox website?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    9 months ago

    It may come back again, or, it may be a permanent choice (its still showing on mine at the moment), however, at least until we know for sure you can do via web. 

     

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!