We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

Alinatenislover's avatar
Alinatenislover
New member | Level 2
12 months ago

All files are missing on my account that I haven't accessed for a while

This might sounds very dumb, but my case is the following. I started using Dropbox when in 2011 and used it actively till like 2016 and then I just didn’t have much need to use dropbox, however I expected that ALL my photos that I intentionally stored here will be safe. I am back in 2024 and they are all gone. All photos from the students times are gone. They lease tell me I can restore them 🙏

restore

3 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hi Alinatenislover, thanks for bringing this to our attention.

     

    Just to be certain, is it possible that you haven't logged into your Dropbox account for over 12 months?

     

    This will help me to assist further.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    In that case, the account and the files stored in it were most likely deleted from our system due to inactivity Alinatenislover 

     

    I wish I had a better answer than this. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!