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Anna_schmaus90's avatar
Anna_schmaus90
New member | Level 2
2 years ago

All files (Desktop, Folders, etc. ) on my MAC are deleted after cancelling my trial.

Hi,

I currently deleted my Business trial plan on my Macbook and when I looked on my desktop everything ws gone.

I called Mac Support and they told me the issue is with Dropbox.

 

I can see the Desktop File in the DropBox File on my Finder but It wont let me move them back to my finder.

I also can not open a new file on my desktop.

Can someone please help me. I am writing an exam in the morning and need all my files back.

 

HELPPPPP.

 

Thank you

Anna

Computer Backup
desktop
Dropbox Backup

1 Reply

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  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Anna_schmaus90, let's jump right into this! 

     

    You mentioned that you deleted your Business trial. Did you also delete the Dropbox account itself? 

     

    Based on everything you described, it sounds like you enabled our Backup feature at some point. Can you check your Backup page online, to see if the feature is disabled? 

     

    Also, what is the error you get when you try to move the content back to their original path?

     

    Let me know more! 

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