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All my files are missing except current ones from 2024
All my files are missing from dropbox except current ones from 2024. I did not delete or move them. This has happened before about a year ago but I was able to find them but I don't remember how I did it. I'm not really a tech person - only computer literate. [personal information removed per the Community's Guidelines]
PROBLEM SOLVED. SOMEHOW I GOT A NEW USER NAME SO MY FILES PRE NEW USER NAME COULD ONLY BE ACCESSED BY USING MY OLD USER NAME.
6 Replies
- Walter
Dropbox Community Moderator
Hi there neworleansbill - sorry to hear about your missing files.
Could you have a look at your events page and let me know if you can see any sign of them there?
This is the place where all uploads, edits, and deletions are normally logged so it should give you a hint if you're logged into the correct account.
I hope this helps and please keep me posted on your progress.
Nothing is on my events page
- Mark
Super User II
That means EITHER the account is brand new OR nothing has happened on it.
Does events show when the account was opened?
Events page doesn't show when my account was opened. I just saw where I had the same issue in 5/2023. I don't remember how it was solved, but its back again. Is there some archive where dropbox automatically sends your files after a certain period of time?
PROBLEM SOLVED. SOMEHOW I GOT A NEW USER NAME SO MY FILES PRE NEW USER NAME COULD ONLY BE ACCESSED BY USING MY OLD USER NAME.
- Megan
Awesome news neworleansbill!
If you need anything else, you know where to find us. Have a great week ahead!
