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Forum Discussion
All my folders disappeared from my account
Dear Community,
Something very strange happened with my dropbox. I am not much of a geek so I used it for storing a lot of data since over 10 years, I pay extra storage so that I can download files of all sorts and pictures anytime. But my space is empty, no more folders, a lot of confidential files, law documents, administrative certification are stored in it, how I can I get it back ? Could someone have stolen them ? This would be terrible.
I really need to get those files back asap, what can I do ?
I am not willing to pay the next bill if I don't get them back.
Thanks for your return.
Linda
1 Reply
- Hannah
Dropbox Community Moderator
Hey Ilialine, sorry to hear about this.
How do you usually access your files? Through our website, the mobile app or the desktop app?
If you login to your account on dropbox.com, are you able to access them?
If not, can you check your events page, to see if you can locate any events related to those files?
Let me know what you find.
