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Sevo's avatar
Sevo
New member | Level 2
3 years ago

Black hole file. It's there, but it isn't.

Hello, The file in my Dropbox account was accidentally deleted and then thrown back into Dropbox. Since it was thrown back, it doesn't appear to be deleted and I can't recover it. Even when I creat...
Delete
restore
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Sevo, let's jump right into this! 

 

To start off, can you clarify if you're referring to a file, or a folder? I'm only asking, because you mentioned that you created a new file in it, so I'm assuming we're talking about a folder.  

 

You mentioned that since the file was added back, it doesn't seem to be deleted. In this case, is it safe to assume you can locate it in your Dropbox account online? 

 

If you could share with me your ticket number of your communication with our Support, that'd be great. As for the link, is this a shared link coming from your Dropbox account, or that someone else shared with you?

 

Keep me posted! 

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