We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

Malik713's avatar
Malik713
Explorer | Level 3
2 years ago

Can I recover photos that Dropbox deleted?

Photo recovery

restore

7 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Malik713, thanks for your message!

     

    You can recover any deleted items from within your version history from this page.

     

    If you need any further assistance, please let me know!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    You don't require chat to recover your files, you can do so from that page I linked.

     

    Are you not able to see any deleted files from there? What about from the events page?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    How and when were they deleted? We need more info to try and help you.

  • Malik713's avatar
    Malik713
    Explorer | Level 3
    2 years ago
    Like 4 months ago due to not using the app for over a year
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Malik713 wrote:
    Like 4 months ago due to not using the app for over a year

    No, that's not possible. Once an account has been deleted, neither the account nor files that it contained can be recovered.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    Malik713 wrote:
    Like 4 months ago due to not using the app for over a year

    They are permanently lost now, I'm afraid. Once an account is removed for inactivity all data on it is removed and no longer recoverable. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!