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dpujara's avatar
dpujara
New member | Level 2
2 years ago

Can I restore a previous version of my Dropbox account from last year?

My Dropbox got synced incorrectly on a certain date in 2023. Can I get a snapshot of my Dropbox from that day in 2023? I don't mind paying for it.

 

Thank you

3 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey dpujara! Thanks for posting on our forum. 

     

    Can you send me more info on what’s happened exactly, so that I can further help? 

     

    Any screenshots you can send are appreciated, too. 

     

    Keep me posted.

  • dpujara's avatar
    dpujara
    New member | Level 2
    2 years ago

    Hi Nancy,

     

    Last year, I ran a non Dropbox faulty sync with unintended consequences, where some of my critical files on Dropbox either got deleted or got replaced with files from over a month back. This happened some days after 8/30/2023. So, I know for sure that the files from 8/30/2023 were kosher. So, if I can have a zip of my entire Dropbox from 8/30/2023, I'll be in good shape. Thank you very much.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago

    dpujara wrote:

    So, if I can have a zip of my entire Dropbox from 8/30/2023, I'll be in good shape.


    That's wouldn't be possible. Files can only be restored if they were deleted/changed within the recovery period for your account (30 days for Basic, Plus, and Family accounts).

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