We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
dpujara
2 years agoNew member | Level 2
Can I restore a previous version of my Dropbox account from last year?
My Dropbox got synced incorrectly on a certain date in 2023. Can I get a snapshot of my Dropbox from that day in 2023? I don't mind paying for it.
Thank you
3 Replies
- Nancy2 years ago
Dropbox Community Moderator
Hey dpujara! Thanks for posting on our forum.
Can you send me more info on what’s happened exactly, so that I can further help?
Any screenshots you can send are appreciated, too.
Keep me posted.
- dpujara2 years agoNew member | Level 2
Hi Nancy,
Last year, I ran a non Dropbox faulty sync with unintended consequences, where some of my critical files on Dropbox either got deleted or got replaced with files from over a month back. This happened some days after 8/30/2023. So, I know for sure that the files from 8/30/2023 were kosher. So, if I can have a zip of my entire Dropbox from 8/30/2023, I'll be in good shape. Thank you very much.
- Rich2 years ago
Super User II
dpujara wrote:
So, if I can have a zip of my entire Dropbox from 8/30/2023, I'll be in good shape.
That's wouldn't be possible. Files can only be restored if they were deleted/changed within the recovery period for your account (30 days for Basic, Plus, and Family accounts).
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!