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dpujara's avatar
dpujara
New member | Level 2
2 years ago

Can I restore a previous version of my Dropbox account from last year?

My Dropbox got synced incorrectly on a certain date in 2023. Can I get a snapshot of my Dropbox from that day in 2023? I don't mind paying for it.   Thank you
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey dpujara! Thanks for posting on our forum. 

 

Can you send me more info on what’s happened exactly, so that I can further help? 

 

Any screenshots you can send are appreciated, too. 

 

Keep me posted.

  • dpujara's avatar
    dpujara
    New member | Level 2
    2 years ago

    Hi Nancy,

     

    Last year, I ran a non Dropbox faulty sync with unintended consequences, where some of my critical files on Dropbox either got deleted or got replaced with files from over a month back. This happened some days after 8/30/2023. So, I know for sure that the files from 8/30/2023 were kosher. So, if I can have a zip of my entire Dropbox from 8/30/2023, I'll be in good shape. Thank you very much.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 years ago
      dpujara wrote:

      So, if I can have a zip of my entire Dropbox from 8/30/2023, I'll be in good shape.

      That's wouldn't be possible. Files can only be restored if they were deleted/changed within the recovery period for your account (30 days for Basic, Plus, and Family accounts).

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