Cannot delete account, when I try to delete the account it just download a file called post_delete.

Question

Anyone know what to do?

Megan · Answer

Hey deleteme2, welcome to our Community!

Out of curiosity, have you tried deleting your account through a different browser too? I'd like for us to see if the behavior remains the same there.

You could also try an incognito tab, without any extensions running there.

Keep me posted once you have more updates!

eokeef · Answer

I'm experiencing the same issue across safari and chrome. Any suggestions?

Megan · Answer

Hey eokeef, sorry to hear about that!&nbsp;
Would you mind trying through an incognito tab too? Also, do you use a free, Basic account?&nbsp;
If the incognito doesn't work, I'd be happy to reach out via email, in order for us to have a closer look into this.
Let me know more!&nbsp;

lolllo · Answer

hi, im experiencing the same issue. i tried everything: safari, chrome, incognito mode in both.

Hannah · Answer

Thanks for your nudge here, lolllo.
Would you mind sending us a screenshot of this file that's getting downloaded when you try to delete your account?

Forum Discussion

Cannot delete account, when I try to delete the account it just download a file called post_delete.

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