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Goma85's avatar
Goma85
Explorer | Level 3
3 years ago
Solved

Deleted a folder on 4th jan - How do I get it back?

I only have the standart account
What if i pay for a better service, can i use the back up mode from today to 4 month back?

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  • Megan's avatar
    Megan
    3 years ago

    Hi Goma85, happy Monday, let's jump into this! 

     

    If you want to recover deleted content back from January, it wouldn't work to upgrade your account. Essentially, when you upgrade your account, the extended recovery time is only effective from that point on. It does not work retroactively.

     

    I could send you an email, in order for us to have a closer look into this, but I can't promise you that the folder will be recoverable. 

     

    Let me know how you wish to proceed! 

7 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Goma85, happy Monday, let's jump into this! 

     

    If you want to recover deleted content back from January, it wouldn't work to upgrade your account. Essentially, when you upgrade your account, the extended recovery time is only effective from that point on. It does not work retroactively.

     

    I could send you an email, in order for us to have a closer look into this, but I can't promise you that the folder will be recoverable. 

     

    Let me know how you wish to proceed! 

  • EW-f's avatar
    EW-f
    New member | Level 2
    3 years ago

    On february 17th I have removed some shared folders and files. 

    The folders and files are not under deleted files. 

    How can I restore the deleted folders and files?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    EW-f wrote:

    On february 17th I have removed some shared folders and files. ... How can I restore the deleted folders and files?

    If you're on a Basic account, it won't be possible to recover those files. Deleted files can only be recovered within 30 days of deletion.

     

     

  • EW-f's avatar
    EW-f
    New member | Level 2
    3 years ago

    I am on a basic account, but if I upgrade my account will it be possible then?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago
    EW-f wrote:

    I am on a basic account, but if I upgrade my account will it be possible then?

    No. 

     

    Upgrading isnt retroactive. So you would only start benefitting from the 180 day recovery window from the day you paid. 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    EW-f wrote:

    I am on a basic account, but if I upgrade my account will it be possible then?

    Unfortunately, no. The extended recovery time is only effective from the time of the upgrade. It doesn't work retroactively.

  • Goma85's avatar
    Goma85
    Explorer | Level 3
    3 years ago
    Thank you for the answer and your help! I fortunately found a backup of the specific folder on one of my storage discs.
    Thank you anyway!!

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