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jdecock's avatar
jdecock
Explorer | Level 3
4 years ago

Deleted files not showing up in deleted file list

Last week I accidentally deleted a folder that I need for work.  When I realized what I'd done, I went to the deleted files page on the dropbox web site, but the folder in question was not there. Is there anyway to track down why a very recently deleted folder would not appear and how I can access it?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    Hey jdecock, welcome to our Community and thanks for using Dropbox!

    To get to the chase, the events page should be what you're looking for.

    This is the place where all uploads, edits, and deletions are normally logged, so it should give you a hint or two. 

    I hope this helps!
    • jdecock's avatar
      jdecock
      Explorer | Level 3

      Thanks, Walter.  I looked at the events page.  Some of the missing files are there and when I click on them, it gives me a message that the folder was deleted.  However, I do not see the folder or any of the files in my deleted files list.  Any other thoughts?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        Were you the owner of this folder jdecock?

        Could you post a screenshot of the exact error you're getting perhaps?
  • eeon's avatar
    eeon
    New member | Level 2

    Hello,

    I accidentally deleted a file that I need this morning, yet it does not show up in my deleted folder. I would need to recover it, is there anyway to get it back? (It shows up in my activity that it was deleted also)

     

    Thanks

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      Hey eeon, thanks for writing to us!

      Have you also checked your Sharing tab

      If I were you, I'd also take a look at the Events page too. 

      Let me know what you find there.
    • eeon's avatar
      eeon
      New member | Level 2

      I was able to restore the file from the events page, Thank you!! None of my other previously deleted files (younger than 30 days) show up in my deleted folder either, but this at least solves my issue for now, thank again!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        Any time, eeon!

        Don't hesitate to get back to us if anything comes up.

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