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panos_85's avatar
panos_85
New member | Level 1
30 days ago
Solved

Deleted old account, opened a new one and computer files are gone. Anyway to retrieve them?

Hello,

I deleted my account on dropbox and immediately opened a new one with a new email address. I thought the old files would be retained on my computer, but now it seems they are gone! The new dropbox folder on my laptop's hard drive is empty. The old files are not on the Recycle Bin of Windows. Are the files permanently delete? Can I retrieve or restore them somehow? Thanks.

  • Hey panos_85, thanks for reaching out to us today.

    I'm afraid that if you didn't unlink (disconnect) your computer from your account, before you deleted it, the files would be deleted and would become unrecoverable.

    Once the account gets deleted, the files get removed from our servers as well, so there's nothing we can do at this point.

    Let me know if you have any more questions.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey panos_85, thanks for reaching out to us today.

    I'm afraid that if you didn't unlink (disconnect) your computer from your account, before you deleted it, the files would be deleted and would become unrecoverable.

    Once the account gets deleted, the files get removed from our servers as well, so there's nothing we can do at this point.

    Let me know if you have any more questions.

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