Deleting backed up files to gain Dropbox storage space doesn't work

Question

I have followed most of the advice on the forum but the files stored in Dropbox simply refuse to delete. The so called Help boxes take me around in circles. As I am getting messages saying that my Dropbox is full I want to delete everything and start again. 
Any help much appreciated. Beginning to think that Dropbox support is a total misnomer!

Mark · Answer

You've not said&nbsp;why&nbsp;they arent deleting. They should delete without issue and then give you space back.&nbsp;

Rikds · Answer

I don't know why they are not deleting, I'm not a computer whizz and am unfamiliar with the details of Dropbox!

I have followed instructions about selecting a file and clicking delete I then get a message:

Delete 5 items from My PC (DESKTOP-U0UU9VV) backup?

Go to Backup settings to delete these items.
If you no longer have access to the computer you used to create My PC (DESKTOP-U0UU9VV) backup, click I don’t have access.

Going to backup settings returns me to the first page!

Nancy · Answer

Hey Rikds. Can you please send me a screenshot of what you see on this page?

Feel free to add a few screenshots of the options you mention as well, so that we may have a visual.

Let me know when you’re ready.

Rikds · Answer

Hi Nancy, Thanks for your message. Below are screenshots from 1 to 4 following the process up to delete command.

Jay · Answer

Hi Rikds, you can't delete part of your Dropbox Backup from the site, only the entire backup itself.
&nbsp;
To remove only one folder, you'll need to open the Backup settings in the Dropbox desktop application on the machine in question. Are you able to do so?