Does not sync with my other computer. How do I delete the subordinate account?

Hi garsideandco, let's jump right into this! 

Just to make sure we're on the same page, and that the next steps I'm going to be providing you are correct: do you wish to entirely delete the Dropbox account you no longer use, or do you wish to learn how to sync the 2TB account to your desktop app?

I'm asking because the title of your thread mentions syncing, so I want to make sure. 

Let me know more, and we'll take it from there! 

Hi Megan

Thank you for your email.

I have a desktop, an iPad and a laptop Surface Pro.

The username removed Dropbox account  syncs with my iPad and iPhone. But not with my surface pro?

I don’t need the [email removed as per Community Guidelines] Dropbox account and would be. Grateful if you could delete this, but transfer whatever information is on that account to the  [email removed as per Community Guidelines] account.

Then could you sync the surface pro to my desktop and iPad and iPhone? 

 

many thanks

brian 

Are you there Megan?

Hey Brian, I am here! 

Keep in mind that we can't take any of those actions on our end, and you'd need to do it on your end, but I will happily guide you. 

First step is access the account you want to delete. You can either download the content, and then upload them to your second account you want to keep, or share them there.

Once that is done, you can follow these steps in order to delete the account. Then, your next step is to sign out of  the devices that you want to change the account to, and sign into the wanted Dropbox account.

If you have any questions, let me know! 

Hi Megan

im worried now!

ive deleted removed

but when I log in with removed I can’t access my files?

HELP PLEASE

Brian 

Can you give me some info in regards to the exact steps you followed garsideandco?

Did you download the content from the account, or maybe share them? What do you see when accessing your events page? 

The Events page gives you an overview of all activity in your account including files events (adds/edits/deletes).

URGENT PLEASE

All my files (bar one), have disappeared from my Dropbox. Could you please reinstate them as soon as possible?

email address is [email removed as per Community Guidelines]

thank you

brian 

Hi garsideandco, keep in mind that you shouldn't be posting your full name, email or any other personal info on a public forum, and especially here, since it's against our Guidelines. 

Now as for the files that seem to have been deleted, have you checked the account's deleted files page, or events page to see what you can find there?