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Dropbox account deleted after a trial - where are my files?
Subject: Urgent Assistance Needed: Recovery of Deleted Dropbox Account and Files
Dear Dropbox Support Team,
I have been a loyal Dropbox user for many years, relying on your service to store and manage my important files. However, I recently encountered a significant issue that has left me distressed.
Several months ago, I accepted the Dropbox Business trial. During the trial, I encountered difficulties navigating the interface and accessing my account, leading to frustration and eventual discontinuation of use. Recently, upon attempting to access my account, I discovered it had been deleted. Attempts to log in with my registered email prompted the creation of a new account, indicating the original account no longer exists.
Concerns:
• Lack of Notification: I did not receive any clear communication regarding the impending deletion of my account. The only relevant email, found in my junk folder, mentioned the expiration of the Business trial and a 180-day period to take action.
• Loss of Important Data: The account contained numerous files and archives of significant personal and professional value. The potential permanent loss of this data is both distressing and unacceptable.
Request:
I urgently request the restoration of my deleted account and the retrieval of all associated files. The loss of this data has caused considerable emotional distress, and I am seeking a prompt resolution to this matter.
Please advise on the steps necessary to recover my account and data. I am available to provide any additional information required to facilitate this process.
Thank you for your immediate attention to this critical issue.
Dear Dropbox Support Team,
I have been a loyal Dropbox user for many years, relying on your service to store and manage my important files. However, I recently encountered a significant issue that has left me distressed.
Several months ago, I accepted the Dropbox Business trial. During the trial, I encountered difficulties navigating the interface and accessing my account, leading to frustration and eventual discontinuation of use. Recently, upon attempting to access my account, I discovered it had been deleted. Attempts to log in with my registered email prompted the creation of a new account, indicating the original account no longer exists.
Concerns:
• Lack of Notification: I did not receive any clear communication regarding the impending deletion of my account. The only relevant email, found in my junk folder, mentioned the expiration of the Business trial and a 180-day period to take action.
• Loss of Important Data: The account contained numerous files and archives of significant personal and professional value. The potential permanent loss of this data is both distressing and unacceptable.
Request:
I urgently request the restoration of my deleted account and the retrieval of all associated files. The loss of this data has caused considerable emotional distress, and I am seeking a prompt resolution to this matter.
Please advise on the steps necessary to recover my account and data. I am available to provide any additional information required to facilitate this process.
Thank you for your immediate attention to this critical issue.
1 Reply
- Walter
Dropbox Community Moderator
Hi Precilia - sorry to hear about this and thanks for bringing it to our attention.
Were you a team admin or a team member of the team that was on the trial?
As we'd need some account specific information to investigate further, would it be OK if we sent you an email to have a better look into your case internally?
While I can't make any promises, we'll be happy to look into this for you.
Let us know and we'll use the email address that's linked to your profile here, on our Community.
Thanks so much!
