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Forum Discussion
Dropbox Backup: Why is it impossible to disable?
As far as I can find, there's one (and only one) place where Backup settings can be modified -- where you can choose to disable a particular desktop backup -- and that's in my Dropbox Preferences on (Mac) desktop. However, when I'm on this page, I'm given the message: "To manage these settings, sign in on the same computer you used to start this backup." (see screenshot at bottom)
(1) I am on the same computer I used to set up one of the backups... but Dropbox, for whatever reason, isn't recognizing it.
(2) I no longer have ready access to the other two computers that have backups set up.
I've tried simply deleting the backup folders/files from Dropbox but am blocked from doing so.
I don't understand why -- if I'm signed into my account with my password and have passed whatever other security checks Dropbox has in place -- I'm nevertheless restricted from modifying which files are/aren't saved within Dropbox and from modifying which personal devices Dropbox does/doesn't have access to.
Is there something I'm missing??
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- No error as such, just asking me to follow the steps (i.e. if I still have access to the device or not).
- In setting, security it says I do not have any devices linked.
- Hannah
Dropbox Community Moderator
Hey Nrs_Schubby, if you disconnected the computer in question from your Dropbox, what do you see in your backups page about this computer?
Hi,
I see the backup of the computer in question and if I want to delete that I get a pop up showing me to open the desktop app on that computer or click "I don't have access". If I click that, I am guided on how to unlink the computer. This used to throw an error, but now it seems to have worked!! thanks all!
- Hannah
Happy to hear that, Nrs_Schubby!
If you need anything else, please let us know.
Have a great weekend!
