Dropbox Deleted My Files

We have a business account and had a similar, much more comprehensive, mass file and folder deletion event this past Thursday afternoon. From an activity report, I was able to determine, by IP address, which of our local machines the instruction to delete and/or unshare folders occured. I am not sure how almost 12,000 files and folders could have been deleted in a single event, at the same time, from the same computer.

Dropbox support suggested that this could happen if the dropbox folder is located on a portable or network drive. In my case, the Dropbox folder was located on an internal hard disk. Tests of the drive did not reveal any errors or issues but to be usre, I installed a new drive and moved the Dropbox folder

It is curious that I never received an e-mail that a large number of files had been deleted even though I have that option selected in my account preferences.

I did not receive a warning notice that shows up on screen when a file or folder is deleted from Windows Explorer either. (This seems to be a relatively new feature which I really appreciate.)

The restorations team has been very helpful in restoring the files, but there are still lots of files that are showing as deleted and have to be restored manually, one by one. I have been trying to use the "deleted" files option, but the search filters don't seem to capture deleted files that I can see in the normal file viewer.

In the meantime, trying to recover and re-orangize about 1.5TB of data continues to be an ongoing nightmare.

If nothing else, this event is revealing some vulnerabilities and issues with how data is handled that should be addressed.

BTW, I was a victim of the 2014 bug as well. 

Hey there James G.50 - sorry to hear about this.

I see you're in direct communication with an expert from our Restorations team so I made sure to pass your comments along - thanks for the additional information. 

If there's anything else I can help with in the meantime, please let me know.

I've had this too where a folder got deleted that I didn't delete and wasn't shared with anyone else. Luckily I was able to recover it as my offline backup would have been a bit outdated. I think if you move files back and forth in a folder really quickly, it confuses  the sync.

All of my content is gone. WTF dropbox. All folders are nowhere to be found in my account. 

I know **bleep** happens, but isn't the whole point of Dropbox to be a backup cloudstorage service??

I feel your pain. We are still recovering from our mass deletion last September. The Dropbox recovery team was very helpful, but I'm not convinced that Dropbox knows why this happens. 

:):):):):)

This just happened to me.

I am staring at Dropbox and it keeps telling me 

140 files deleted

200 files deleted

But I did not delete anything.

I am seeing my files disappear in front of my eyes and I can't do anything.

Like water running between fingers.

It seems that it is now recovering (I requested a restore) but

I DID NOT DELETE ANYTHING.

This must be a bug.  A very frightening bug. 

Mac OS X v10.14.6 and higher.  Dropbox v114.4.426

There is an issue when using finder with drag and dropping  files within the dropbox folder causing mass file deletions.

MASSIVE FILE DELETIONS. It seems to effect the files listed adjacent to the files I'm working with. 

If that happens to be in the root of the dropbox folder LOOOKOUT, every thing gets deleted except the group of files you selected.

If you in a folder, then everything in the folder get deleted, except the one you are working with

I've always been able to recover via the dropbox.com website, however it shouldn't be happening at all.

No where in my drags and drops was the delete key hit nor where the files dragged in to the trash.