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urbanracer34
2 months agoHelpful | Level 5
Dropbox Finder Extension not showing correct status
I recently had the Dropbox Finder Extension show some items in my Dropbox as available. Not synced.
I restarted Dropbox. No change.
I quit the Dropbox Finder extension. That didn't help.
I quit and restarted Finder. Now my Dropbox items have nothing beside them.
I did a full computer restart. My Dropbox items STILL have nothing beside them.
Did I find a bug? Or did I just kaput my install?
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- urbanracer342 months agoHelpful | Level 5
I will! Thanks for the help so far!
- Jay2 months ago
Dropbox Community Moderator
Thanks for the update, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
- urbanracer342 months agoHelpful | Level 5
Jay I did that but the indicators didn't come back.
- Jay2 months ago
Dropbox Community Moderator
Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?
- urbanracer342 months agoHelpful | Level 5
Here it is. Usually the syncing indicators are to the right of the file name. They haven't been there since yesterday.
- Jay2 months ago
Dropbox Community Moderator
In order to understand what you're experiencing, could you copy and paste a screenshot showing the files in Finder?
- urbanracer342 months agoHelpful | Level 5
Looks like I fixed the available offline problem.
This is my last issue: How do I get back the syncing status in Finder?
Jay I still need an answer on this final issue I'm having.
- Jay2 months ago
Dropbox Community Moderator
Hi urbanracer34, that's correct, you can right click the Dropbox folder and mark it as available offline, which will then be applied to all files.
You can also make new files added from another device or the website as available offline by enabling this setting in the Dropbox desktop application.
Regarding your earlier query, some files or folders might have both options in the context menu because they were 'Available' as shown in this page.
- urbanracer342 months agoHelpful | Level 5
I didn't have this problem before yesterday. Default behaviour for syncing is keep available offline. I have not touched it at all.
Is it safe to select all the items in my Dropbox and try to mark them “Make available offline?”
Is there any other way to fix this so it doesn't happen again?
Also, is there a way to get the syncing status back in Finder for Dropbox?
- Nancy2 months ago
Dropbox Community Moderator
Thanks for clarifying! For the files that only show the “Make online-only” option, you can choose that one, and once they’re online-only, you can right-click on them again and select “Make available offline” instead, in case you want them fully synced to your desktop app.
Let me know, if that helps.
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