We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

Todd C.5's avatar
Todd C.5
New member | Level 2
2 years ago

Duplicate folder?

Hey Everybody - it looks like a sync issue happened then my folders got duplicated (I think) has anybody had the problem where a dropbox folder with a timestamp appeared? Can I delete that folder?

Delete
desktop
Organize

1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Todd C.5, sorry to hear about this.

     

    Can you please send us a screenshot of where you're spotting the duplicate folders and let us know what your events page is showing in regards to these folders?

     

    Also, could you send us a screenshot of the desktop app's exact status and version as shown in your system tray/menu bar?

     

    Any additional information is more than welcome, Todd.  

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions