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eutrapelos's avatar
eutrapelos
New member | Level 2
28 days ago

Editing (correcting) the transcript for an audio file doesn't work on my browser

I've been trying to edit or correct the transcript of uploaded audio files using the pencil icon. The Dropbox team suggested the following instructions, but none of them work for me to solve this issue.

1. Open a private browsing/incognito window: Cached data and cookies can sometimes cause issues. Opening a private window should resolve problems in this case.
2. Disable add-ons and extensions: Certain add-ons and extensions can interfere with expected browser behavior. Disable them and refresh the page.
3. Clear cookies and cache: Clearing your cache and cookies can often fix display issues.
4. Update your browser: Making sure your browser is up to date can prevent compatibility issues.
5. Try another browser: The issue you’re facing could be specific to the browser you’re using. Trying a different browser may solve the problem.

Does anyone use this feature and see that it's working properly? Thanks in advance.

 

edit

7 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 days ago

    Thanks for the nudge here, mitrevit​, and sorry to hear that.

    Do any of the existing troubleshooting steps in the thread, like trying from a different browser or a private browsing window, help?

  • mitrevit's avatar
    mitrevit
    New member | Level 2
    3 days ago

    I am also having this issue. I click the pencil icon and edit the transcript, but when I hit save, it reverts to the incorrect version. I cannot get my changes to stick.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    19 days ago

    Hey tsha, sorry to hear that you're having issues with your transcript.

    Have you tried any of the troubleshooting steps provided in the original post?

    If not, please try them and let me know what happens.

  • tsha's avatar
    tsha
    New member | Level 2
    20 days ago

    I tried it for an audio file in Chrome browser and it did not update transcript.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    28 days ago

    Hey eutrapelos! Hope you don’t mind me jump in. 

    Can you clarify for me what happens exactly when trying to edit your transcripts on www.dropbox.com? 

    Are you having this issue with all audio or, even video, files?

  • eutrapelos's avatar
    eutrapelos
    New member | Level 2
    28 days ago

    Thank you (Walter​) for your reply!  
    Here is my ticket ID: 25067101.

    I am using Safari, Chrome, and Edge browsers on a MacBook M3, as well as Chrome on an Android tablet.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    28 days ago

    Hey eutrapelos - thanks for bringing this to our attention. 

    Can you please let us know your ticket ID so that we can look it up in our system as well?

    Also, what device and web browser are you using to do this?

    Any additional information or screenshots are more than welcome! 

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