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Forum Discussion
Entire folders vanished from my account
I had folders titled "old pictures" and "old videos." I had them only online and did not synch them with my devices, so they would not take up space. I went online to find a particular picture that would have been in one of those folders, and the folders are gone. I would have never deleted it and never received any notice that they had been deleted. They are not folders I access often, so I have no idea how long they've been missing. I only have the plan that can show deleted files for the past 30 days, and they aren't there. Are there zero options to get the folders back now, and I just have to mourn the loss of decades of family pictures and videos? It concerns me about the safety of all my other less frequented folders.
2 Replies
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- Hannah
Dropbox Community Moderator
Sorry to hear about this, katrinarobertson216.
Can you check your events page to see if you have any events related to those folders?
Also, were they shared or non-shared folders?
If they were shared, make sure to check this page as well.
Let me know what you find.
- Mark
Super User II
Are there zero options to get the folders back now, and I just have to mourn the loss of decades of family pictures and videos?
If its over 30 days, no, they are not recoverable I'm afraid.
Do you not have other backups in place? People should always use multiple backup methods for files.
In terms of the files themselves, have you searched for a name? Often people move directories by accident.
