Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

JC999's avatar
JC999
New member | Level 2
2 years ago

File are missing for all our members

Hi, to whom it may concern. I used to be in the trial plan but now since the plan ended. I closed the team a few days ago, and it told me the files would be returned to the members who used to be in ...
restore
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi JC999, thanks for bringing this to our attention.

 

Do you see any information on the events page or deleted files page?

 

This will help me to assist further!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!