We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

Helen Ma's avatar
Helen Ma
Explorer | Level 4
11 months ago

File directory is missing

Whole file directory is missing. It shows the directory was moved on July 25. No idea about moving. How can I restore it now.

restore

6 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    HI there @Helen Ma - sorry to hear about your missing folder.

     

    Could you have a look at your events page and let me know if you're able to restore from there?

     

    Thanks!

  • Helen Ma's avatar
    Helen Ma
    Explorer | Level 4
    11 months ago

    Hi, Walter, very glad to hear from. Yes, from the event, on July 25, 2024,  4:52pm, it shows: you deleted TAZ and 21 more folders. then 4:52pm, it shows: you added TAZ and 21 more folders. 

    deleted happend earlier than added though the time stamp were the same 4:52pm. 

  • Helen Ma's avatar
    Helen Ma
    Explorer | Level 4
    11 months ago

    I am able to see the event but no way to restore my file directory TAX

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey @Helen Ma, I hope it's okay for me to jump in here as well.

     

    If the files were simply moved, you can try searching for them through the search bar at the top of your "all files" page and once you locate where they are, you can move them manually back to their original location.

     

    Or you can use the rewind feature, to undo this change.

     

    I hope this helps!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!