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File got reverted to a version from months ago
Hi there!
I've been using Dropbox for over 10 years. One file I frequently use is part of my private finances. When I tried to access the file today, it seems to have reverted to a version from Oct 2024??
I access this file from my private Dropbox account on a desktop & laptop. I've only accessed the file through Dropbox, Windows Explorer, and an app called Obsidian. All I do with the file is open it and add data to it; I've never moved, copied, or deleted the file. The file is set be be available offline as well as online in Dropbox.
I tried looking through my whole local Dropbox directory on both my laptop & desktop for a file with the same name, maybe it got moved, no luck. I also searched for it in the Dropbox cloud, no luck either. I tried to look at the 30-day file history in Dropbox; it said it only got changed today while I know I open it and save to it multiple times a month. I took a look at the dropbox.com/events page; on days where I know I changed the file, there are no events for that file at all. It's like Dropbox thinks the file got created only today.
Please help! This file is very important to me.
3 Replies
- Mark
Super User II
Unfortunately if Events doesnt show that it was edited or changed then there have been no updates or changes/amendments to it that have sync'd to Dropbox for whatever reason. Its possible the software didn't connect, there was an error (e.g. the app was open while trying to sync, out of space or a conflict). However, if it doesn't show on there its not possible to recover (at all) via Dropbox.
Sorry :(
All I can suggest is looking on the device itself for any other local versions
Thanks for trying to help! It's really unfortunate the Dropbox system just seems to think the file was only created a few hours ago.
I had hoped the 30 File History Dropbox offers would be enough for me, as a kind of backup. I'll look into setting up a separate backup system to prevent unforeseen cloud sync issues (which I guess this classifies as?) deleting import data in the future.
- Mark
I had hoped the 30 File History Dropbox offers would be enough for me
I'd always recommend at least 2 or 3 different backup tools. And the 30 day recovery is usually enough - if it connects and works. However as its not connecting it can't work.
What I'd also say though is every system will be the same, if they arent connecting/working they wont sync and backup. So make sure you test them.
