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djm6's avatar
djm6
Explorer | Level 3
2 years ago

Files lost after logging into my account, but they're on my iPhone

I logged onto a new computer. Dropbox asked me to change my password which I did. Now my files are gone. I can still access them on the app on my IPhone. I need to be able to access them from my new laptop. Please help!

Thank you

Dropbox Basic
restore

1 Reply

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi djm6, thanks for bringing this to our attention.

     

    Firstly, could you check that you're logged into the same account on the site, computer and the iPhone?

     

    Do you see any events or deleted files on the account?

     

    This will help me to assist further!

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