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huenorth's avatar
huenorth
New member | Level 2
3 years ago

Folders and files disappeared after changing to Basic. Why?

I changed my account to Basic and without warning everything I had up there disappeared. Is this normal?

Dropbox Basic
restore

1 Reply

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    huenorth wrote:
    I changed my account to Basic and without warning everything I had up there disappeared. Is this normal?

    You mean you downgraded from a paid plan to Basic? If so, then no, that wouldn't happen. Are you sure you didn't accidentally create a new, empty account?

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