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threegreens's avatar
threegreens
Explorer | Level 3
2 years ago

How can I recover a deleted folder?

I had a folder, Pictures, with all my family photos going back one hundred years. I am 85 and did not understand how Dropbox works so I deleted the folder after being told Dropbox was full. It deleted all the pictures that were in the Pictures  folders on my desktop. I am frantic as I my family looked to me to keep them safe. How do I get that deletion back. The deleted file sections says there are no deleted files but the account says the Dropbox is full!

 

Help please urgently

 

Thank you in advance for anyone who can fix this. Dropbox did not reply to my email.

Delete
restore

18 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi threegreens, thanks for bringing this to our attention.

     

    Are the files visible on the deleted files page on the Dropbox site? Are you able to recover them from there?

     

    This will help me to assist further!

  • threegreens's avatar
    threegreens
    Explorer | Level 3
    2 years ago

    Jay, Thanks for replying. No the Deleted Files page shows no files. But Dropbox says it is full.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there threegreens - sorry to jump in here, but could you have a look at your Backups page and let us know if you see the files there perhaps? 

  • threegreens's avatar
    threegreens
    Explorer | Level 3
    2 years ago

    I am afraid there is no Pictures folder in Backups

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    What about your events page then threegreens?

     

    This is the place where all uploads, edits, and deletions are normally logged so it should give you a clue. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi from me as well, threegreens, and I'm sorry to hear about the situation. 

     

    Can you tell me when you deleted those files from your Dropbox account? Also, what's the plan you see here?

  • threegreens's avatar
    threegreens
    Explorer | Level 3
    2 years ago

    I see a Subscriptions page

    Dropbox basic etc plus statement "Your Dropbox account is full" followed by a solid blue bar and other options on the right e.g. Account etc

     

    I have not seen this page before.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey threegreens, and do you happen to remember when did you delete the folder, by any chance? 

     

    Also, did you delete the folder locally using your desktop app, or from your account online? 

  • threegreens's avatar
    threegreens
    Explorer | Level 3
    2 years ago

    I deleted the folder on Monday 15th January - this week- and it was from the Dropbox desktop app.

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