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Forum Discussion
How do I resolve a selective sync conflict after reinstalling the Dropbox app on macOS?
Device
MacBook Air Operating System/Browser (if using the web)
macOS Tahoe 26.3 Dropbox App Version (if using the app)
241.4.4853
Question or Issue
Due to a failed macOS update I ha...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorI’m sorry to hear this happened, Rich127.
When removing the Dropbox app from your computer, did you also delete your local Dropbox folder and tried to re-sync everything from the start? Or did you relink your Dropbox app to an existing Dropbox folder?
Had you used selective sync in the past, in order to remove folders from your Dropbox app (instead of using the online-only feature)? I’m just trying to understand how this selective sync conflict may have occurred.
Regarding your question, you can move any files you need/non-duplicate files from the conflicted folder(s) to either the original folder(s) or somewhere else in Dropbox (you can do this via the desktop app and let your updates sync online). If you see any folders with the gray minus sign on your Dropbox app, you'll need to allow the original folders to sync to your device before moving the files over. Then, you can go ahead and delete the conflicted folders.
To prevent a selective sync conflict after that, you can follow these steps.
Let me know, if you need further assistance.
