Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

peter2023's avatar
peter2023
Explorer | Level 3
3 years ago
Solved

how to get my files back which I created in dropbox

My dropbox account before was invited in a subscription group, but after I was removed I can't see the files which I created.  How can I get these files back which I created and I am the owner for t...
restore
  • Jay's avatar
    Jay
    3 years ago

    If the shared folder was owned by another user, or your were part of a team, then the team admin, or folder owner is technically the owner of those files, and we wouldn't be able to assist on this matter. I'd recommend trying to contact that user for them to help in getting your files back.

peter2023's avatar
peter2023
Explorer | Level 3
3 years ago

I believe all the files is there. but not convenient now to contact.

so just try to understand this scenario.

 

when I am in same group with A. A share me a folderA and a few files under the folderA.

I created folders and files under folderA.

In this case, when A removed me from the group, if I can't see these files I created in folderA?

If answer is yes, then it can be explained.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi peter2023, if you were part of a Business team and the admin removed you, then this would be the case. 

  • peter2023's avatar
    peter2023
    Explorer | Level 3
    3 years ago

    Hi

     

    I actually thought in any situation I can access the files which I owned or created.

    If dropbox have any way to help me get the files which I owned in this scenario?

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      If the shared folder was owned by another user, or your were part of a team, then the team admin, or folder owner is technically the owner of those files, and we wouldn't be able to assist on this matter. I'd recommend trying to contact that user for them to help in getting your files back.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!