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Forum Discussion
How to remove my files in order to make space in the account?
I have three accounts, 2 are mine and 1 is shared. I am being harassed to upgrade an account that is just over the threshold for free service. I do not want to upgrade, I want to remove some of the files to offline storage but cannot do it. Any hints wild be appreciated.
Thanks
3 Replies
- Megan
Dropbox Community Moderator
Hey there, stewchurlish, welcome to our Community!
When you say "remove some of the files to offline storage" would you clarify a bit more, please?
I believe you might be referring to this feature, however this has to do with the space that the Dropbox folder takes up on your device when you use the app, and how to free-up space locally on said computer.
If you need to bring your account below its allocated quota, you'd need to remove any content taking up space in the account, such as shared folders, files or any active Backups.
If you have any questions, let me know!
I have made some progress and have found out how to delete individual items. Most of my material on Dropbox is photographs. I would like to be able to download those from dropbox to a terrabyte drive to get below the size limit that I get several prompts per day because I am over 2 GB. Can you tell me how I can go about doing that?
- Megan
Hey stewchurlish, thanks for the fast reply!
Do you use the app on your computer? Or will you use the website in order to download your content?
If you have the Dropbox app installed you can simply copy any content from your Dropbox folder, and paste it inside your external drive in order to keep it there as a copy.
On the other hand, if you wish to use our website, you can use these steps in order to download your content. Just make sure to do this in small bunches, since you might be having issues if you try to download many files/folders at once.
I'm here if you need anything else!
