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5 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Welcome to our Community, Robel khan! 

     

    Did you follow all of the steps outlined here, and you’re still unable to free up your Dropbox space and move your folders back to their original location on your device? 

     

    Let me know.

  • tyranna's avatar
    tyranna
    Explorer | Level 3
    2 years ago

    I have the same problem, I have followed the steps but can't even find the backed up content so I can delete it. In the backup it only shows the option to select folders to sync, but not showing what's already in the backup. I'm convinced that it is the backup taking up space, as I don't have more than 1gb in my dropbox folders. Fast help highly appreciated.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey tyranna, sorry to hear you're having issues with this.

     

    Could you please navigate to your backups page and let me know if you're able to delete your backups from there to free up space on your account? 

  • tyranna's avatar
    tyranna
    Explorer | Level 3
    2 years ago

    yes it worked. though i had no clue how to find that page that you linked to. anyways, thank you!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries tyranna - I'm happy to hear this helped.

     

    See you around the Community and take care! 

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