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1735511's avatar
1735511
New member | Level 2
2 years ago

I CANT GET ACESS TO ANY OF MY FILES

DROPBOX RESET MY ACCOUNT WHEN I UPGRADED AND NOW I CANT GET ACCESS TO ANY OF THE FILES FOR THE NON PROFIT ANIMAL RESCUE THAT I RUN AND I CANT GET THEM TO HELP AT ALL AND THEY WONT HELP UNLESS I PAY AND THEN WHEN I PAID RTHEY SAID THEY STILL COULDNT HELP AND I FEEL LIKE I AM BEING SCAMMED AND MY FILES ARE BEING HELD FOR RANSOM 

restore

1 Reply

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    1735511 wrote:

    DROPBOX RESET MY ACCOUNT WHEN I UPGRADED AND NOW I CANT GET ACCESS TO ANY OF THE FILES

    How did you contact Support? Did you open a ticket? If so, do you have the ticket number? Also, you said you paid. Do you mean you upgraded your account? If so, what plan did you subscribe to?

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