We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
Cat73
2 years agoNew member | Level 2
I can't see the files I uploaded to Dropbox last year after logging in.
My daughter was married last summer. About a year ago, I signed up for a DropBox account and uploaded a video of our wedding as well as some family videos. Now my account there is NOTHING in it. What happened? Where are my files?
1 Reply
- Nancy2 years ago
Dropbox Community Moderator
Thanks for your post, Cat73. Let’s see what we can find together.
First off, is it possible you’ve accidentally created a new Dropbox account, when you logged in now? Do you have any other email addresses besides the one that’s showing here?
If not, did you access your account again throughout the year?
To make sure the account hasn’t been disabled due to inactivity, feel free to check your email address for any relevant messages from Dropbox.
Let me know what you find.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!